Services Engineer - Boston Metro

Technogym SPA

Boston, MA, US
On-site
Resolve customer requests
Technical use and care of equipment
Root cause analysis of product issues
Ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products

Job Summary

  • Ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
  • Execute jobs in line with defined standard operating procedures, achieve field performance, and manage stock of parts.
  • Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems.

Matching Summary

Ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Skills & Requirements

Must-have

  • Resolve customer requests
  • Technical use and care of equipment
  • Root cause analysis of product issues
  • Manage work orders and service reports
  • Market feedback process
  • Safe equipment and vehicle utilization

Nice-to-have

  • Team player with strong relationship skills
  • International approach
  • Proactive, determined, digitally savvy
  • Passionate about working out
  • Enthusiastic and down-to-earth
  • Knowledge of IT networking

Key Requirements

  • 3-5 years’ experience in a similar role
  • Diploma / Degree in Electronics & communications or similar
  • Mechanical / electronic engineering skills
  • Ability to troubleshoot, test, repair and service technical equipment
  • Knowledge and ability to work with mobile tools and applications
  • Management of service orders
  • Repair business expertise
  • Management of client requests and complaints

Work Rights

Not specified

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