The candidate will function as a senior individual contributor within the eCommerce support organization, with strong expectations of leadership, ownership, and influence across teams
Job Summary
The candidate will function as a senior individual contributor within the eCommerce support organization, with strong expectations of leadership, ownership, and influence across teams.
Key responsibilities include acknowledging, logging, and managing support requests, exhibiting strong triaging, troubleshooting, and problem-solving skills, and leading daily sprint/stand-up calls.
The role involves analyzing and evaluating business/user problems, contributing to process and system improvements, and supporting small to mid-sized initiatives/projects.
Matching Summary
The candidate will function as a senior individual contributor within the eCommerce support organization, with strong expectations of leadership, ownership, and influence across teams.
Skills & Requirements
Must-have
eCommerce platform support
ticketing system management
customer communication
root cause analysis
process improvement
cross-functional collaboration
Nice-to-have
mentoring peers
driving outcomes without authority
customer feedback capture
proactive support readiness
Key Requirements
9+ years of experience in eCommerce support
Bachelor’s degree in business administration, Commerce, IT, Computer Science, or related field
Experience with SalesForce, SAP, AEM, PIM systems
Proven experience in ticketing systems such as Jira