Love Encore Delivery Specialist

Suburban Subaru

Troy, MI, United States
Base: $60,000–$80,000; bonus/equity: not specified...
On-site
Subject matter expert on subaru features
Deliver extraordinary customer experience
Product education for colleagues
Suburban Subaru is seeking a Love Encore Delivery Specialist to enhance customer satisfaction by educating new Subaru owners about their vehicles and facilitating follow-up services. This role focuses on improving customer retention through exceptional service and thorough understanding of Subaru products

Job Summary

  • Ensure new Subaru owners gain a thorough understanding and deep appreciation of all Subaru features and technologies.
  • Conduct follow-up to schedule and execute Love-Encore redeliveries between 14-60 days after initial delivery.
  • This role offers a projected annual pay range of $60,000–$80,000, based on experience, and includes best-in-class industry benefits.

Matching Summary

Match Score: 85

Suburban Subaru is seeking a Love Encore Delivery Specialist to enhance customer satisfaction by educating new Subaru owners about their vehicles and facilitating follow-up services. This role focuses on improving customer retention through exceptional service and thorough understanding of Subaru products.

Salary

Base: $60,000–$80,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Discounts

Skills & Requirements

Must-have

  • Subject matter expert on Subaru features
  • Deliver extraordinary customer experience
  • Product education for colleagues
  • Manage redelivery schedule and incentives

Nice-to-have

  • Lead with HEART
  • The Subaru Love Promise
  • Improve customer retention

Key Requirements

  • Subaru Foundations Certification
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter