Enterprise Customer Success Manager

Sedna

London, United Kingdom
On-site
Managing complex high-value b2b accounts
Executive relationship management
Renewal and retention strategy
The role involves owning a portfolio of Premier and Strategic global accounts to drive renewal, retention, and expansion

Job Summary

  • The role involves owning a portfolio of Premier and Strategic global accounts to drive renewal, retention, and expansion.
  • Candidates must demonstrate the ability to hold executive-level relationships and act on risk signals before they become churn conversations.
  • Success is measured by Net Revenue Retention targets, timely renewals, and consistent contribution to the expansion pipeline.

Matching Summary

The role involves owning a portfolio of Premier and Strategic global accounts to drive renewal, retention, and expansion.

Skills & Requirements

Must-have

  • Managing complex high-value B2B accounts
  • Executive relationship management
  • Renewal and retention strategy
  • Commercial awareness and expansion
  • QBR execution with commercial framing

Nice-to-have

  • Background in shipping or maritime operations
  • Experience with Salesforce CRM
  • Familiarity with Mixpanel or Snowflake
  • Strong executive presence
  • Ability to work autonomously

Key Requirements

  • Significant experience managing complex high-value B2B accounts
  • Track record of co-owning commercial outcomes with Sales
  • Strong executive presence and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter