In-office (specific requirements for office-based attendance)
1+ years customer service experience
Intermediate computer proficiency
Ability to handle difficult client situations
Bank of America is seeking candidates for the Fraud Servicing role focused on resolving fraud-related client inquiries through calls, chats, or emails. The position requires strong customer service skills, attention to detail, and the ability to adapt to new technology in a fast-paced environment
Job Summary
The role involves resolving multi-product fraud related client requests through calls, chats, or emails in an inbound contact center.
Employees must accurately record data, identify risks, and escalate issues while adhering to strict bank procedures and regulations.
The position requires a dependable team-player attitude with the ability to work weekends and holidays as part of a 2nd shift schedule.
Matching Summary
Match Score: 75
Bank of America is seeking candidates for the Fraud Servicing role focused on resolving fraud-related client inquiries through calls, chats, or emails. The position requires strong customer service skills, attention to detail, and the ability to adapt to new technology in a fast-paced environment.