Technical Program Manager(salesforce)

Capgemini

Chicago, IL, US
Base: $115,000 to $139,992; bonus/equity: not spec...
On-site
Salesforce service cloud
Architecture design
End-to-end solutioning
Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem

Job Summary

  • Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem.
  • Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management.
  • Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns.

Matching Summary

Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem.

Salary

Base: $115000 to $139992; Bonus/Equity: Not specified; Benefits: Comprehensive, non-negotiable benefits package

Skills & Requirements

Must-have

  • Salesforce Service Cloud
  • architecture design
  • end-to-end solutioning
  • Apex LWC Flows integrations
  • coding standards best practices
  • high volume real time solutions

Nice-to-have

  • collaborative community
  • reimagine what's possible
  • sustainable inclusive world

Key Requirements

  • 12 years IT experience
  • 8 years Salesforce platform
  • Technical Lead or Solution Architect experience
  • AgileScrum delivery models

Work Rights

Not specified

Tailored Resume

Cover Letter