Customer Representative (spanish-speaking) – Airline Company

Concentrix

Lisbon, Portugal
Competitive salary; base + bonuses; not specified
Spanish c1 written and oral
English b2 written and oral
Inbound/outbound calls and email
As a Customer Service Representative, you will be in charge of booking management, assist clients via inbound/outbound calls and email, and help clients with doubts about Flight Club service, Vip Service, PRM

Job Summary

  • As a Customer Service Representative, you will be in charge of booking management, assist clients via inbound/outbound calls and email, and help clients with doubts about Flight Club service, Vip Service, PRM.
  • Concentrix offers full paid training, career development programs, and competitive salary with additional bonuses.
  • Concentrix is recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Matching Summary

As a Customer Service Representative, you will be in charge of booking management, assist clients via inbound/outbound calls and email, and help clients with doubts about Flight Club service, Vip Service, PRM.

Salary

Competitive salary; base and additional bonuses; Not specified

Skills & Requirements

Must-have

  • Spanish C1 written and oral
  • English B2 written and oral
  • Inbound/outbound calls and email
  • Booking management
  • Deal with claims

Nice-to-have

  • Empathy and team spirit
  • Customer journey improvement
  • Inspiring career growth

Key Requirements

  • High level of Spanish (C1)
  • High level of English (B2)
  • Previous experience with GDS tools
  • At least 6 months of customer service experience

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter