Base: $24.50-$25.00 ph; bonus/equity: not specifie...
Hybrid
Post-secondary technical education or diploma
One year of customer service experience
Troubleshoot printer and network issues
The Field Specialist delivers temporary on-site Managed Document Services support ensuring alignment with client contracts and SLAs
Job Summary
The Field Specialist delivers temporary on-site Managed Document Services support ensuring alignment with client contracts and SLAs.
Responsibilities include performing first-response troubleshooting for print-related issues and managing incident tickets through the customer's service system.
Ricoh offers comprehensive benefits including medical, dental, life insurance, retirement matching, and tuition assistance programs.
Matching Summary
The Field Specialist delivers temporary on-site Managed Document Services support ensuring alignment with client contracts and SLAs.
Salary
Base: $24.50-$25.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, life, disability, retirement plan, paid vacation
Skills & Requirements
Must-have
Post-secondary technical education or diploma
One year of customer service experience
Troubleshoot printer and network issues
Nice-to-have
Strong verbal and written communication skills
Ability to work independently in fast-paced environment
Proficiency in MS Office Excel applications
Key Requirements
Minimum one year of relevant experience
Post-secondary education (technical degree, diploma, or certificate)