Analyst Ii - Servicenow Cmdb & Knowledge Management
skechers.dk
Base: $85,000-$110,000pyr usd; bonus/equity: not s...
Not specified
Servicenow cmdb administration
Servicenow discovery and service mapping
Knowledge management administration
Skechers is seeking a ServiceNow Analyst II with at least three years of experience to enhance their IT Operations Management capabilities, focusing on the Configuration Management Database (CMDB) and Knowledge Management processes. The ideal candidate should possess strong analytical skills, hands-on experience with ServiceNow, and a detailed understanding of ITOM practices
Job Summary
This role plays a critical part in ensuring data integrity, service visibility, and relevant knowledge availability, supporting IT Service Management (ITSM), ITOM, and other business units across the enterprise.
The ideal candidate will possess strong analytical skills, a process-oriented mindset, and hands-on experience configuring and troubleshooting ServiceNow Discovery, Service Mapping, and the broader ITOM suite.
The role will be responsible for managing the accuracy of the CMDB via the Identification and Reconciliation Engine (IRE) in a Multi-Source environment, ensuring robust Discovery schedules, mapping critical business services, and maintaining industry-standard Knowledge Management frameworks.
Matching Summary
Match Score: 85
Skechers is seeking a ServiceNow Analyst II with at least three years of experience to enhance their IT Operations Management capabilities, focusing on the Configuration Management Database (CMDB) and Knowledge Management processes. The ideal candidate should possess strong analytical skills, hands-on experience with ServiceNow, and a detailed understanding of ITOM practices.
Salary
Base: $85,000-$110,000/yr USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
ServiceNow CMDB administration
ServiceNow Discovery and Service Mapping
Knowledge Management administration
MID Server configuration and management
CMDB Health Dashboards
Common Service Data Model (CSDM)
Nice-to-have
Knowledge-Centered Service (KCS) practices
Process-oriented mindset
Strong analytical skills
Technical leadership skills
Key Requirements
3+ years of experience
Experience with ServiceNow CMDB
Experience with ServiceNow Discovery
Experience with ServiceNow Knowledge Management
Experience integrating CMDB with external data sources