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Accenture Australia is seeking an Open SmartFlex Applications Analyst to provide functional and technical support for the OSF system, managing incidents and user requests while ensuring compliance with service level agreements. The role requires experience with OSF applications and a proactive, collaborative attitude to drive continuous improvement.
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Job Summary
The role involves managing incidents, requests, and enhancements for the Open SmartFlex system while ensuring operations meet Service Level Agreements.
Candidates will collaborate with multidisciplinary teams to diagnose root causes of failures and propose effective solutions for continuous improvement.
Accenture seeks professionals who are proactive, team-oriented, and possess an innovative spirit to drive digital transformation for clients.
Matching Summary
Match Score: 75
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Accenture Australia is seeking an Open SmartFlex Applications Analyst to provide functional and technical support for the OSF system, managing incidents and user requests while ensuring compliance with service level agreements. The role requires experience with OSF applications and a proactive, collaborative attitude to drive continuous improvement.
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Skills & Requirements
Must-have
Open SmartFlex application support
Incident management and resolution
SLA adherence and service delivery
Root cause analysis for system failures
Functional and technical user support
Nice-to-have
PL/SQL knowledge
Oracle database experience
Methodological documentation skills
Proactive and flexible mindset
Team collaboration spirit
Key Requirements
Experience in Open SmartFlex application support
Knowledge of incident and request management processes