Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy
Job Summary
Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy.
Coaches, trains and works to attain maturity of the major incident management team, providing guidance, planning and direction for business unit on budgets and proactive allocation of resources.
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.
Matching Summary
Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy.
Skills & Requirements
Must-have
Major Incident Management Process
IT Service Management processes
service outage avoidance
service restoration activities
continual service improvement
Nice-to-have
Engineering / DevOps / SRE experience
global stakeholder collaboration
cultural background awareness
"get things done" attitude
Key Requirements
4+ years related experience
8+ years application and infrastructure technology operations experience
Bachelor’s degree in computer science or related field
Proven record of successful experience leading teams
Experience operating and governing a managed service environment
Strong analytical and problem-solving skills
Experience working with multiple stakeholders/teams in different countries
Strong business writing, presentation, and verbal communication skills in English