Senior Team Leader – Insurance Operations - Motor

QBE

London, United Kingdom
Hybrid
Lead and develop a team
Drive continuous improvement
Service delivery standards
This role leads and develops a team of Underwriting Assistants, delivering accurate, timely and high‑quality service across a defined product or line of business

Job Summary

  • This role leads and develops a team of Underwriting Assistants, delivering accurate, timely and high‑quality service across a defined product or line of business.
  • Working as part of a wider leadership team, you’ll collaborate closely with other managers to drive continuous improvement, efficiency and positive change, while maintaining strong service standards.
  • As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Matching Summary

This role leads and develops a team of Underwriting Assistants, delivering accurate, timely and high‑quality service across a defined product or line of business.

Skills & Requirements

Must-have

  • Lead and develop a team
  • Drive continuous improvement
  • Service delivery standards
  • Regulatory compliance
  • Handle complaints
  • Insurance operations

Nice-to-have

  • Human touch
  • Passionate, talented and kind people
  • Embrace technology and new ways of working

Key Requirements

  • People management experience in insurance
  • Change management and process mapping experience
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter