Patient Service Representative (psr) - Urology Call Center

Advocate Health

Racine, Wisconsin, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
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Hipaa compliance knowledge
Insurance verification skills
Electronic health record proficiency
** Advocate Health is seeking a Patient Service Representative for their Urology Call Center in Racine and Pleasant Prairie, Wisconsin. This full-time position involves handling patient calls, managing electronic health records, and ensuring compliance with healthcare regulations, all while providing excellent customer service. **

Job Summary

  • This position creates the initial electronic health record foundation while preventing duplicate medical records to ensure patient safety.
  • The role involves checking in patients, verifying insurance information, collecting co-pays, and maintaining strict confidentiality under HIPAA regulations.
  • Advocate Health offers a comprehensive suite of benefits including health coverage, retirement plans, and paid time off for eligible full-time employees.

Matching Summary

Match Score: 75

** Advocate Health is seeking a Patient Service Representative for their Urology Call Center in Racine and Pleasant Prairie, Wisconsin. This full-time position involves handling patient calls, managing electronic health records, and ensuring compliance with healthcare regulations, all while providing excellent customer service. **

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, dental, vision, and retirement

Skills & Requirements

Must-have

  • HIPAA compliance knowledge
  • Insurance verification skills
  • Electronic health record proficiency
  • High-volume call center experience
  • Cash handling and payment collection

Nice-to-have

  • Strong customer service recovery skills
  • Ability to work independently under pressure
  • Experience with patient portal education
  • Collaborative team player mindset

Key Requirements

  • High School Diploma or GED required
  • No prior experience required
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter