Director, Technology Support

McDonald's

United States
Base: $168,212.00 - $210,265.00 py; bonus/equity: ...
On-site
10+ years leading technology operations
5+ years in director level leadership role
Experience managing 24x7 national scale support
McDonald's is seeking a Director of Technology Support to lead and transform their U.S. Restaurant Technology Support team, focusing on proactive operations and AI integration. The role requires a seasoned leader with extensive experience in technology operations and service management to enhance support across 14,000 locations

Job Summary

  • This strategic leadership role requires defining the multi-year strategy for U.S. Restaurant Technology Support while transitioning from reactive to proactive operations.
  • The Director will lead major incident management, drive end-to-end problem management, and oversee daily support operations ensuring SLA adherence across 14,000 locations.
  • The position offers competitive compensation including a salary range of $168,212.00 - $210,265.00 per year, along with bonus eligibility, long-term incentives, and comprehensive health benefits.

Matching Summary

Match Score: 85

McDonald's is seeking a Director of Technology Support to lead and transform their U.S. Restaurant Technology Support team, focusing on proactive operations and AI integration. The role requires a seasoned leader with extensive experience in technology operations and service management to enhance support across 14,000 locations.

Salary

Base: $168,212.00 - $210,265.00 per year; Bonus/Equity: Bonus eligible based on performance; Long-term incentive eligible for stock grants; Benefits: Comprehensive health insurance, dental, vision, life insurance

Skills & Requirements

Must-have

  • 10+ years leading technology operations
  • 5+ years in director level leadership role
  • Experience managing 24x7 national scale support
  • Proven track record with service desk transformation
  • Deep experience with outsourced vendor management
  • Demonstrated production AI deployment in support context

Nice-to-have

  • Strong executive communication skills
  • Ability to build trusted franchise relationships
  • Bias toward action and proactive posture
  • Experience with observability tools like New Relic
  • Track record of developing senior leaders

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 10+ years leading technology operations or support
  • 5+ years in a director or equivalent leadership role
  • Direct accountability for technology outcomes across 1,000+ multi-site locations

Work Rights

Not specified

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