Humana is committed to innovative digital experiences that improve our members’ quality of life and enrich the interactions they have with us
Job Summary
Humana is committed to innovative digital experiences that improve our members’ quality of life and enrich the interactions they have with us.
As the content designer, you will define, create and manage content for IVA and IVR experiences, including dialogue, prompts, error messaging and navigation.
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
Matching Summary
Humana is committed to innovative digital experiences that improve our members’ quality of life and enrich the interactions they have with us.
Salary
Base: $104,000 - $143,000 per year; Bonus/Equity: eligible for a bonus incentive plan; Benefits: medical, dental and vision benefits, 401(k) retirement savings plan, time off, disability, life insurance
Skills & Requirements
Must-have
conversational AI solutions
content strategy
information architecture
voice and tone
user feedback and analytics
Nice-to-have
innovative digital experiences
caring community
whole-person well-being
Key Requirements
Bachelor's Degree in Design, Communications, English, Journalism or similar
At least 7 years of content design, content strategy and UX writing experience
Proven track record of designing accessible, scalable and user-centered content conversational experiences
Advanced organizational skills with attention to detail