Customer Success Relationship Manager (100% Remote, Eastern Or Central Time Only) - Ellucian - Remote

Ellucian

Remote, US
Not specified; not specified; comprehensive health...
Fully remote
3 to 5 years customer success experience
Managing critical issues with senior management
Collaborating with multi-functional virtual teams
Ellucian is seeking a Customer Success Relationship Manager to drive customer relationship success and ensure the adoption of its educational technology offerings within defined customer segments. The role is fully remote and requires collaboration with customers and account teams to foster strong relationships and support customer modernization

Job Summary

  • The Customer Success Relationship Manager serves as a strategic trusted advisor ensuring long-term customer relationship success and adoption of Ellucian offerings.
  • This role involves evangelizing solution capabilities, managing project schedules and budgets, and partnering with sales teams on cross-sell opportunities.
  • Ellucian offers comprehensive benefits including flexible time off, health coverage, 401k matching, and a learning culture with professional development opportunities.

Matching Summary

Match Score: 85

Ellucian is seeking a Customer Success Relationship Manager to drive customer relationship success and ensure the adoption of its educational technology offerings within defined customer segments. The role is fully remote and requires collaboration with customers and account teams to foster strong relationships and support customer modernization.

Salary

Not specified; Not specified; Comprehensive health coverage, 401k w/ match, Flexible time off

Skills & Requirements

Must-have

  • 3 to 5 years customer success experience
  • Managing critical issues with senior management
  • Collaborating with multi-functional virtual teams
  • Excellent presentation skills for stakeholders
  • Deep understanding of enterprise solutions

Nice-to-have

  • Knowledge of higher education sector
  • Self-starter work ethic in fast-paced environment
  • Experience mentoring and leading visible customers
  • Ability to adapt quickly to change
  • Proven track record in relationship building

Key Requirements

  • 3 to 5 years experience in related industry
  • 3 to 5 years managing critical customer issues
  • 3 to 5 years as relationship or customer success manager
  • Must be located in Eastern or Central Time Zone

Work Rights

Not specified

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