Principal Product Manager, It Service Management

Workday

Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Full lifecycle development for servicenow
This role serves as a strategic partner to identify challenges and drive platform adoption across the enterprise using ServiceNow

Job Summary

  • This role serves as a strategic partner to identify challenges and drive platform adoption across the enterprise using ServiceNow.
  • The team is responsible for defining critical capabilities that enable all IT and business teams to deliver outstanding services.
  • Candidates must have extensive experience designing service management processes for various departments including HR, Finance, and Facilities.

Matching Summary

This role serves as a strategic partner to identify challenges and drive platform adoption across the enterprise using ServiceNow.

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Full lifecycle development for ServiceNow
  • Strategic advisor to business stakeholders
  • End-to-end business analysis expertise

Nice-to-have

  • ServiceNow Admin Certification preferred
  • Experience with PagerDuty integration
  • Strong focus on user-centric approach
  • Proven track record in cross-functional projects
  • Excellent presentation and interpersonal skills

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification
  • Bachelor's degree or equivalent professional experience
  • Experience with ITSM and ITIL practices

Work Rights

Not specified

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