Base: 60,000 cad to 70,000 cad annually; bonus/equ...
On-site
Bilingual english and french communication
Windows and mac software support experience
Client-facing technical support role
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries
Job Summary
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
The team acts as a liaison between internal groups and customers to ensure prompt resolution of bugs and technical issues.
Interactive Brokers offers a competitive package including fully covered health insurance and company RSP matching.
Matching Summary
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
Salary
Base: 60,000 CAD to 70,000 CAD annually; Bonus/Equity: Discretionary cash bonus and stock award included; Benefits: Health, dental, disability, life insurance with 100% premiums covered
Skills & Requirements
Must-have
Bilingual English and French communication
Windows and Mac software support experience
Client-facing technical support role
Troubleshooting desktop and mobile applications
Experience with support ticketing systems
Nice-to-have
Knowledge of financial products and services
Analytical problem-solving mindset
Adaptability to changing technical environments
Passion for solving complex technical problems
Key Requirements
Bachelor's degree preferred in technical field
Minimum 1 year client-facing support experience
Minimum 1 year Windows/Mac software support experience
Excellent command of written and spoken English and French