Healthtech Inc is seeking an Epic Application Management Application Advisor to provide expert EHR design, troubleshooting, and client management services. The ideal candidate will possess technical expertise, strong communication skills, and a customer-centric attitude, while benefiting from a supportive company culture focused on growth and mentorship
Job Summary
The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
They will be responsible for performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite.
Matching Summary
Match Score: 85
Healthtech Inc is seeking an Epic Application Management Application Advisor to provide expert EHR design, troubleshooting, and client management services. The ideal candidate will possess technical expertise, strong communication skills, and a customer-centric attitude, while benefiting from a supportive company culture focused on growth and mentorship.
Skills & Requirements
Must-have
Expert EHR troubleshooting
System request fulfillment
Workflow and system audit
Customer relationship building
Mentoring team members
Nice-to-have
Anticipate customer perspective
Supportive team culture
Delegate work to team members
Key Requirements
Post-secondary education or equivalent experience
Certification in one or more EHR application module(s)
3+ years of experience implementing, training, or supporting EHR modules