Supervisor(a) De Operações / Atendimento

IQVIA Inc

São Paulo, Brazil
**
Supervise customer service agents
Ensure process quality and adherence
Monitor operational indicators
** IQVIA Inc is seeking a Supervisor(a) De Operações / Atendimento to oversee daily customer service operations in São Paulo, Brazil. The ideal candidate will have a degree in healthcare, supervisory experience, and strong organizational skills. **

Job Summary

  • Supervise the daily customer service operation ensuring productivity, quality, and team development.
  • Supervise customer service agents, guarantee quality and adherence to processes, and monitor operational indicators.
  • Support the coordinator in managing the operation and ensure quality and adherence to processes.

Matching Summary

Match Score: 75

** IQVIA Inc is seeking a Supervisor(a) De Operações / Atendimento to oversee daily customer service operations in São Paulo, Brazil. The ideal candidate will have a degree in healthcare, supervisory experience, and strong organizational skills. **

Skills & Requirements

Must-have

  • supervise customer service agents
  • ensure process quality and adherence
  • monitor operational indicators
  • support operations management

Nice-to-have

  • results-oriented profile
  • strong organization and communication

Key Requirements

  • Higher education in healthcare
  • Experience in team supervision
  • Intermediate English proficiency
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter