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Amex GBT is seeking a Vice President of Demand Optimization & Workforce Intelligence to lead global demand strategies and workforce planning within their operations. The ideal candidate will have extensive experience in workforce management and capacity planning, with a strong emphasis on data-driven decision-making and advanced analytics.
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Job Summary
This strategic role is responsible for global demand optimization and workforce intelligence across Traveler Care operations at Amex GBT.
The position leverages advanced AI-powered tools like intelligent routing and sentiment analytics to drive productivity and service levels.
Candidates will lead a highly matrixed global team while partnering with executive stakeholders to balance operational feasibility with commercial outcomes.
Matching Summary
Match Score: 75
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Amex GBT is seeking a Vice President of Demand Optimization & Workforce Intelligence to lead global demand strategies and workforce planning within their operations. The ideal candidate will have extensive experience in workforce management and capacity planning, with a strong emphasis on data-driven decision-making and advanced analytics.
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