Job Summary

• The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations (CMO) Operational Relationship Governance team, ensuring an e2e exceptional customer service experience in the area of Customer Care.
• The incumbent leverages data and insights to drive meaningful operational relationship improvements, monitoring service performance & driving service and process improvements, working in close collaboration with other operations units and the commercial teams, while serving as a subject matter expert directly with the customer.
• Working at Amadeus, you will find a critical mission and purpose, a truly global DNA, great opportunities to learn, a caring environment, a complete rewards offer, a flexible working model, a diverse and inclusive community, and a reliable company.

Matching Summary

Skills & Requirements

Key Requirements

• advanced and specialized expertise in customer service
• advanced and specialized expertise in operational processes
• advanced and specialized expertise in producing reports and insights
• Works independently, requiring guidance only on the most complex situations

Work Rights