Base: $67,626 - $70,000 usd; bonus/equity: not spe...
On-site
Technical customer support
Problem resolution and request fulfillment
Software and hardware troubleshooting
The Help Desk Analyst provides infrastructure IT support services for The New York Times Company, delivering technical customer support over the phone in a call center environment
Job Summary
The Help Desk Analyst provides infrastructure IT support services for The New York Times Company, delivering technical customer support over the phone in a call center environment.
Responsibilities include answering calls, troubleshooting and resolving issues by phone, chat, email, or in person, and providing support to business critical end-users on macOS and Windows platforms.
Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
Matching Summary
The Help Desk Analyst provides infrastructure IT support services for The New York Times Company, delivering technical customer support over the phone in a call center environment.