Lead large-scale, AI and ML-enabled transformation programs within Technology for Operations – Customer Operations (NGCO), focusing on building intelligent, data-driven customer experience solutions
Job Summary
Lead large-scale, AI and ML-enabled transformation programs within Technology for Operations – Customer Operations (NGCO), focusing on building intelligent, data-driven customer experience solutions.
Act as the key bridge between business stakeholders, Operations leadership, and technology teams, owning solution architecture, delivery governance, and value realization.
Drive innovation by identifying and incubating new AI, ML, and GenAI use cases for customer operations, contributing to reusable assets, accelerators, and reference architectures.
Matching Summary
Lead large-scale, AI and ML-enabled transformation programs within Technology for Operations – Customer Operations (NGCO), focusing on building intelligent, data-driven customer experience solutions.
Skills & Requirements
Must-have
AI/ML engineering capability
Python development skills
ML frameworks and libraries
customer operations processes
stakeholder management
delivery governance
Nice-to-have
GenAI/LLM use cases
journey analytics
Accenture Operations experience
GenAI use cases incubation
Key Requirements
16 to 25 years of experience
Any Graduation
English(International) - Intermediate
12–16 years of overall experience
4–6 years leading AI/ML initiatives
Certifications in AI/ML, data science, or analytics