Customer Service/ Sales Support Liaison

Thermo Fisher Scientific UK

Fishers, Indiana, United States
Not specified; not specified; not specified
**
2+ years customer service experience
Erp systems expertise sap oracle
Process improvement and project management
** Thermo Fisher Scientific is seeking a Customer Service/Sales Support Liaison in Fishers, Indiana, to enhance commercial excellence within their Transplant Diagnostics Division. The role involves managing customer relationships, driving process improvements, and ensuring seamless order fulfillment, with a focus on professional development in a scientific environment. **

Job Summary

  • This role contributes to commercial excellence within the Transplant Diagnostics Division by managing customer relationships and ensuring seamless order fulfillment.
  • The position requires collaboration across multiple departments to resolve escalations, maintain high service standards, and drive process improvements.
  • Candidates will work with advanced scientific technologies while having opportunities for professional development in a global organization.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Customer Service/Sales Support Liaison in Fishers, Indiana, to enhance commercial excellence within their Transplant Diagnostics Division. The role involves managing customer relationships, driving process improvements, and ensuring seamless order fulfillment, with a focus on professional development in a scientific environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • ERP systems expertise SAP Oracle
  • Process improvement and project management
  • Complex customer relationship management
  • Contract review and commercial terms

Nice-to-have

  • Additional certifications in customer service
  • Experience with Power BI analytics
  • Ability to train and mentor team members
  • Strong analytical problem-solving abilities
  • Adaptability to shifting priorities

Key Requirements

  • Bachelor's Degree or related experience preferred
  • Must be legally authorized to work in the United States
  • Pass comprehensive background check including drug screening
  • English proficiency required
  • No sponsorship provided for work authorization

Work Rights

Must be legally authorized to work in the US without sponsorship

Tailored Resume

Cover Letter