Job Summary

• Provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve delays in service.
• Responsible for servicer inquiries through phone calls, emails, or webforms and complete incident management by investigating, troubleshooting, and resolving concerns.
• Make repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limits.

Matching Summary

Salary

Base: $20.96 - $34.59; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• High School Diploma or GED
• 3+ years in Direct Customer Service
• 2+ years in Business to Business or Vendor Customer Service
• 2+ years of experience composing responses
• Associate degree in Business or Equivalent
• 3+ year in Vendor Management

Work Rights