Lead Customer Service - Italy

Thermo Fisher Scientific UK

Budapest, Hungary
**
Exceptional customer service experience
Resolution of complex customer requirements
Customer relationship management systems
** Thermo Fisher Scientific is seeking a Lead Customer Service Representative for their Shared Service Center in Budapest, Hungary. The role involves providing exceptional customer support, managing complex inquiries, and driving customer loyalty while adhering to company policies and performance metrics. **

Job Summary

  • The Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data.
  • Lead Customer Service Representatives provide active support to management when required to drive customer loyalty, maximizing business performance and aligning to the overall business objectives.
  • This position requires repetitive typing and regular use of a computer plus multiple displays.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Lead Customer Service Representative for their Shared Service Center in Budapest, Hungary. The role involves providing exceptional customer support, managing complex inquiries, and driving customer loyalty while adhering to company policies and performance metrics. **

Skills & Requirements

Must-have

  • exceptional customer service experience
  • resolution of complex customer requirements
  • Customer Relationship Management systems
  • company policies and guidelines
  • key performance indicator metrics
  • technical activities on assignments
  • continuous improvement of processes
  • high level of data accuracy
  • daily customer service reports
  • Microsoft Office user

Nice-to-have

  • high integrity and compliance
  • stringent attention to detail
  • lead and facilitate meetings
  • approachable, calm, and methodical
  • good problem-solving skills
  • multitask under tight deadlines
  • self-motivation and enthusiasm
  • positive attitude and team player
  • strong written and verbal communication
  • exceptional organizational skills
  • prioritize workload effectively
  • judgment and diplomacy
  • work on own initiative
  • solving system issues
  • deal with ambiguity
  • sense of ownership
  • see the bigger picture
  • can-do attitude
  • solution-focused mindset

Key Requirements

  • 3-5 years' customer service experience
  • SSC/multinational/office environment experience
  • ERP systems experience preferred
  • High school diploma or Government Body award
  • Bachelor's Degree preferred

Work Rights

Not specified

Tailored Resume

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