Xero is seeking a Head of Customer Success for its subsidiary, Planday, to lead a team dedicated to enhancing customer relationships and driving product adoption in the B2B SaaS sector. The ideal candidate will have over five years of experience in customer-facing roles, a strong understanding of the SaaS lifecycle, and a collaborative leadership style that fosters team development and customer success
Job Summary
Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver meaningful business outcomes.
Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value.
At Planday, we offer you Benefits like pension, health insurance, inclusive support for new parents and generous vacation.
Matching Summary
Match Score: 85
Xero is seeking a Head of Customer Success for its subsidiary, Planday, to lead a team dedicated to enhancing customer relationships and driving product adoption in the B2B SaaS sector. The ideal candidate will have over five years of experience in customer-facing roles, a strong understanding of the SaaS lifecycle, and a collaborative leadership style that fosters team development and customer success.
Skills & Requirements
Must-have
Lead Customer Success Managers
Drive product adoption and retention
Manage post-sale customer lifecycle
Build strong customer partnerships
Leverage CS tech stack
Nice-to-have
Pragmatic and low ego leadership
Curiosity and genuine interest
Collaborative mindset
Strong social culture
Key Requirements
5+ years in Customer Success or Account Management
Experience leading or mentoring teams
Strong understanding of SaaS customer lifecycle
Experience with complex customers
Strong communication and stakeholder management skills