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Sentral Pty Ltd is seeking an IT Sales Support Technician responsible for providing technical support to sales professionals within the Global Payments framework. The role involves handling various support requests, ensuring efficient resolution of issues while maintaining a professional demeanor.
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Job Summary
The IT Sales Support Technician is a customer centric role responsible for providing technical support to Heartland sales professionals and related enterprise applications, account provisioning, access requests, access issues, hardware, software, and operating systems.
The primary responsibilities include handling multiple communication avenues for support requests to quickly and effectively resolve reported incidents and requests.
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
Matching Summary
Match Score: 75
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Sentral Pty Ltd is seeking an IT Sales Support Technician responsible for providing technical support to sales professionals within the Global Payments framework. The role involves handling various support requests, ensuring efficient resolution of issues while maintaining a professional demeanor.
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Skills & Requirements
Must-have
technical support for sales professionals
enterprise applications support
account provisioning and access requests
hardware and software troubleshooting
multi-channel support communication
Nice-to-have
customer centric role
energetic attitude
build and maintain relationships
handle sensitive issues confidentially
Key Requirements
High School Diploma required
2 years of practical IT support experience
Degree in Computer science or related field preferred
Proven team player with outstanding interpersonal and communication skills