Base: not specified; bonus/equity: not specified; ...
**
Level 2 technical support leadership
Microsoft 365 and teams expertise
Vendor relationship management
**
The Salvation Army Australia is seeking a Technical Response Manager to lead Level 2 and Vendor Support operations, ensuring high-quality service delivery and performance improvement. The role involves team leadership, incident management, and collaboration with internal and external stakeholders. Candidates should possess extensive IT service delivery experience, particularly with Microsoft 365 and cloud computing.
**
Job Summary
This role leads the Level 2 and Vendor Support function ensuring high-quality service delivery and a strong customer experience.
The organization offers meaningful benefits including NFP salary packaging up to $15,900 tax-free and generous paid parental leave.
Candidates must demonstrate proven leadership experience managing technical support teams in a large enterprise environment with extensive Microsoft 365 expertise.
Matching Summary
Match Score: 75
**
The Salvation Army Australia is seeking a Technical Response Manager to lead Level 2 and Vendor Support operations, ensuring high-quality service delivery and performance improvement. The role involves team leadership, incident management, and collaboration with internal and external stakeholders. Candidates should possess extensive IT service delivery experience, particularly with Microsoft 365 and cloud computing.
**
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: NFP salary packaging ($15,900 tax free); meals and entertainment benefit ($2,650)
Skills & Requirements
Must-have
Level 2 technical support leadership
Microsoft 365 and Teams expertise
Vendor relationship management
ITIL service management practices
Device lifecycle management experience
Nice-to-have
Continuous improvement mindset
Strong stakeholder engagement skills
Customer-centric service delivery
Knowledge sharing and training ability
Key Requirements
Bachelor's degree in Computer Science or IT
5+ years of IT service delivery experience
Mandatory National Criminal History Check
Working with Children Check for child-facing roles