Solution Architect – Customer Care

Smith+Nephew

Pune, India
Not specified; not specified; medical coverage, ed...
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Sap cpi integration expertise
Salesforce service cloud architecture
Edi standards x12 edifact
** Smith+Nephew is seeking a highly skilled Solution Architect for Customer Care in Pune, India. The ideal candidate will have extensive experience in designing and implementing integrated solutions that enhance customer service across global contact centers, with a strong focus on technologies like SAP CPI and Salesforce CRM. **

Job Summary

  • The role involves designing end-to-end solutions for Order to Cash processes within a global contact center environment.
  • Smith+Nephew is seeking a highly skilled architect to enhance customer service through seamless system connectivity and process automation.
  • Employees enjoy benefits including flexible personal time off, hybrid work models, and free cab transport facilities.

Matching Summary

Match Score: 75

** Smith+Nephew is seeking a highly skilled Solution Architect for Customer Care in Pune, India. The ideal candidate will have extensive experience in designing and implementing integrated solutions that enhance customer service across global contact centers, with a strong focus on technologies like SAP CPI and Salesforce CRM. **

Salary

Not specified; Not specified; Medical coverage, Educational Assistance, Flexible Time Off, Free Cab Transport

Skills & Requirements

Must-have

  • SAP CPI integration expertise
  • Salesforce Service Cloud architecture
  • EDI standards X12 EDIFACT
  • ESKER document automation
  • Order to Cash process design
  • API REST SOAP strategies

Nice-to-have

  • Cloud platform AWS Azure experience
  • Microservices architecture knowledge
  • Global multicultural environment work
  • Strategic planning contribution
  • Emerging technology adoption

Key Requirements

  • Bachelor's or Master's degree in Computer Science
  • 10+ years of IT experience required
  • 5+ years in Solution Architect role
  • Salesforce Certified Service Cloud Consultant preferred
  • SAP Certified Integration Associate preferred
  • TOGAF or equivalent enterprise architecture certification

Work Rights

Not specified

Tailored Resume

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