Base: $19.81 - $28.30phly; bonus/equity: not speci...
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High volume workloads
Organized and detail oriented
Ability to multi-task
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Mass General Brigham is seeking a full-time Scheduling Specialist for their Ambulatory Contact Center. This role involves primarily managing inbound and outbound calls to schedule or reschedule patient appointments, with a strong emphasis on customer service.
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Job Summary
This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities.
Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service.
In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!
Matching Summary
Match Score: 75
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Mass General Brigham is seeking a full-time Scheduling Specialist for their Ambulatory Contact Center. This role involves primarily managing inbound and outbound calls to schedule or reschedule patient appointments, with a strong emphasis on customer service.
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Salary
Base: $19.81 - $28.30/Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
High volume workloads
Organized and detail oriented
Ability to multi-task
Strong customer service background
Microsoft products knowledge
Medical office or healthcare experience
Contact/call center environment experience
Nice-to-have
Tech-savvy
Ability to read and follow procedures
Problem-solving skills
Epic or EHR systems experience
Key Requirements
High School Diploma or equivalent required
Associates degree preferred
Medical office, health care or other relevant experience required
Prior customer service work experience, specifically in a contact/call center environment preferred
Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required
Epic or other cloud-based electronic health record (EHR) systems experience desired
Stable, Secure, Quiet, compliant workstation with ethernet connection required for remote work