Base: $20.25 - $25.32; bonus/equity: not specified...
On-site
Leadership and direction
Positive member service experience
Talent development and coaching
BJ’s Wholesale Club is seeking a Member Experience Supervisor in Utica, NY, to lead and enhance member services and operations through effective team management and performance oversight. The role emphasizes leadership, talent development, and ensuring a high-quality member experience while adhering to operational standards
Job Summary
The Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage.
Key responsibilities include developing and managing high-performing teams, ensuring proper staffing and processes, and maintaining strong knowledge of policies and procedures.
BJ's Wholesale Club offers a comprehensive benefits package including weekly pay, free memberships, generous paid time off, and flexible health benefits.
Matching Summary
Match Score: 85
BJ’s Wholesale Club is seeking a Member Experience Supervisor in Utica, NY, to lead and enhance member services and operations through effective team management and performance oversight. The role emphasizes leadership, talent development, and ensuring a high-quality member experience while adhering to operational standards.
Salary
Base: $20.25 - $25.32; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Leadership and direction
Positive member service experience
Talent development and coaching
Audit compliance efforts
Drive membership growth and retention
Nice-to-have
Strategic thinking and data-driven decisions
Foster collaboration and open communication
Promote strategic thinking and ethical decision-making
Key Requirements
2 years customer service or sales experience
Basic computer knowledge (MS Word, MS Excel, Email)