Sr.product Support Consultant (bilingual Danish And English)

Zenoti

Manchester, United Kingdom
On-site
Bilingual danish and english
Customer issue resolution
Product expertise development
Receive inbound help requests from customers via phone call, chat, and email, owning customer reported issues through to resolution

Job Summary

  • Receive inbound help requests from customers via phone call, chat, and email, owning customer reported issues through to resolution.
  • Consult with customers to ensure their business operations run effectively on Zenoti, developing and maintaining technical expertise in assigned product areas.
  • Create knowledge base materials for operational efficiency and provide peer mentorship to team members, influencing product direction with customer feedback.

Matching Summary

Receive inbound help requests from customers via phone call, chat, and email, owning customer reported issues through to resolution.

Skills & Requirements

Must-have

  • Bilingual Danish and English
  • Customer issue resolution
  • Product expertise development
  • Knowledge base creation

Nice-to-have

  • Hospitality or retail background
  • Peer mentorship
  • Product feedback influence

Key Requirements

  • Minimum 3 years public-facing service
  • English and Danish speaking
  • Experience with POS or reservations system

Work Rights

Not specified

Tailored Resume

Cover Letter