Manager, Support Engineer (onward/ Managed Services)

NeuraFlash, Part of Accenture

Remote, United States
Not specified; not specified; not specified
Remote
Salesforce administrator 201 certification required
5 years salesforce experience minimum
Manage team of 3-5 people
NeuraFlash, part of Accenture, is seeking a Manager, Support Engineer for its Managed Services team, responsible for overseeing technical support cases and ensuring high customer satisfaction. The ideal candidate will have significant experience with Salesforce, proven leadership skills, and a proactive approach to problem-solving

Job Summary

  • NeuraFlash is the #1 partner for Agentforce and redefining business through AI and groundbreaking technologies.
  • The role involves overseeing all support cases, managing escalated tickets, and leading a team of 3-5 engineers.
  • Employees enjoy a culture of trust with flexibility, remote work options, and opportunities for up to 25% travel.

Matching Summary

Match Score: 85

NeuraFlash, part of Accenture, is seeking a Manager, Support Engineer for its Managed Services team, responsible for overseeing technical support cases and ensuring high customer satisfaction. The ideal candidate will have significant experience with Salesforce, proven leadership skills, and a proactive approach to problem-solving.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Salesforce Administrator 201 certification required
  • 5 years Salesforce experience minimum
  • Manage team of 3-5 people
  • Debug custom flows and validation rules
  • Troubleshoot APIs Apex and Visualforce

Nice-to-have

  • AWS Amazon Connect experience preferred
  • Agile project management familiarity
  • Proactive customer experience improvement
  • Strong communication and presentation skills

Key Requirements

  • Salesforce Administrator 201 certification
  • Minimum 5 years Salesforce experience
  • Experience managing 3-5 direct reports
  • Ability to debug complex Salesforce builds

Work Rights

Not specified

Tailored Resume

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