Feedback Program Manager

Salesforce

Mexico City, Mexico
On-site
Digital experiences feedback loop
Salesforce custom object management
Stakeholder newsletter production
Salesforce is seeking a Feedback Program Manager in Mexico City, responsible for managing the effectiveness of feedback systems within their Digital Success Insights program. The role emphasizes cross-functional collaboration to improve digital customer experiences and reduce attrition

Job Summary

  • Oversee the overall health, strategy, and effectiveness of the end-to-end feedback system.
  • Maintain and evolve a Salesforce custom object (Feedback Records), ensuring the technical infrastructure supports the feedback process.
  • Manage and maintain dashboards and reporting that shows the feedback & insights loop linked to Roadmap delivery.

Matching Summary

Match Score: 85

Salesforce is seeking a Feedback Program Manager in Mexico City, responsible for managing the effectiveness of feedback systems within their Digital Success Insights program. The role emphasizes cross-functional collaboration to improve digital customer experiences and reduce attrition.

Skills & Requirements

Must-have

  • Digital Experiences feedback loop
  • Salesforce custom object management
  • Stakeholder newsletter production
  • Insights development consultation
  • Triage and reporting advice
  • Feedback-to-roadmap ratio
  • Cross-functional communication

Nice-to-have

  • AI CRM context
  • Agentforce future
  • Customer friction signals
  • Ambiguous environment operation

Key Requirements

  • Experience in program or product operations
  • Familiarity with Salesforce project management tools
  • Ability to synthesize complex data signals
  • Experience building or managing feedback systems

Work Rights

Not specified

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