Customer Service Technical Associate

Wolters Kluwer Health

Base: $34,300.00 - $57,400.00 usd; bonus/equity: n...
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1+ years customer service experience
Microsoft office suite proficiency
Internet-based software troubleshooting
** Wolters Kluwer Health is seeking a Customer Service Technical Associate to join their Client Support and Training team. The role requires providing technical support to clients, with a focus on excellent customer service and attention to detail. **

Job Summary

  • The role involves providing front-line support for clients via phone and email within a relaxed and creative environment.
  • Employees are responsible for diagnosing intermediate technical issues and ensuring thorough documentation of all support actions.
  • The position offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

Match Score: 75

** Wolters Kluwer Health is seeking a Customer Service Technical Associate to join their Client Support and Training team. The role requires providing technical support to clients, with a focus on excellent customer service and attention to detail. **

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Microsoft Office Suite proficiency
  • Internet-based software troubleshooting

Nice-to-have

  • Strong interpersonal skills
  • Creative problem solving
  • Reliable and organized work style

Key Requirements

  • High School diploma or equivalent
  • 1+ years in customer service or technical support
  • Excellent oral and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter