Digital Customer Success Program Manager

Workday

Atlanta, GA, United States
Primary location base pyy range: $95,200 usd - $14...
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Digital customer success journeys
Customer success tooling and platforms
Ai-powered productivity improvements
** Workday is seeking a Digital Customer Success Program Manager based in Atlanta, GA. The role involves leading initiatives to enhance digital customer success programs globally, focusing on customer engagement and operational efficiency. **

Job Summary

  • As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
  • You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
  • We are a high-impact group at the center of the CoE, bridging 12 Customer Success organizations across core and specialized product portfolios to deliver a unified "One Workday" experience.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager based in Atlanta, GA. The role involves leading initiatives to enhance digital customer success programs globally, focusing on customer engagement and operational efficiency. **

Salary

Primary Location Base Pay Range: $95,200 USD - $142,800 USD; Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • Digital customer success journeys
  • Customer Success tooling and platforms
  • AI-powered productivity improvements
  • Global functional area ownership
  • Cross-functional coordination
  • Governance and operating model design

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Building smarter solutions
  • Empathetic relationships with customers
  • Adaptability and resilience

Key Requirements

  • 5+ years of experience
  • Translating business needs into roadmaps
  • Project Management Certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter