The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web
Job Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Candidates must possess proven leadership skills to manage teams while ensuring adherence to organizational policies and meeting agreed SLAs.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The role involves responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Skills & Requirements
Must-have
Day-to-day supervision of customer service team
Meeting operational volume and SLA requirements
Stakeholder management across business functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Strong analytical and problem-solving abilities
Key Requirements
Bachelor degree required
Over 3 years experience in insurance or call center