Guest Service Associate Front Office

Sofitel Sydney Wentworth

Bhubaneswar, India
On-site
Meeting and greeting guests
Dealing with guest queries
Maintaining high customer service standards
Sofitel Sydney Wentworth is seeking a Guest Service Associate for their front office in Bhubaneswar, India. The role focuses on customer service, administration, and team development to ensure guests' needs are met, while also offering growth opportunities and benefits through the Accor network

Job Summary

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
  • Employee benefit card offering discounted rates at Accor hotels worldwide.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking a Guest Service Associate for their front office in Bhubaneswar, India. The role focuses on customer service, administration, and team development to ensure guests' needs are met, while also offering growth opportunities and benefits through the Accor network.

Skills & Requirements

Must-have

  • Meeting and greeting guests
  • Dealing with guest queries
  • Maintaining high customer service standards
  • Motivating reception team

Nice-to-have

  • Creating emotion for guests
  • Nurturing passion for service
  • Inspiring new ways to experience the world
  • Contributing to the community

Key Requirements

  • Minimum one year experience

Work Rights

Not specified

Tailored Resume

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