Its Sr Technology Support Specialist

AMES Nissan

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
**
8+ years it support experience
Tier 2 advanced technical support
Windows and apple troubleshooting
** AMES Nissan is seeking a Senior Technology Support Specialist to provide advanced technical support across multiple locations in Florida. The role requires significant IT support experience, strong technical knowledge, and excellent customer service skills, with a competitive salary range and attractive benefits package. **

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, 401(k), and employee stock purchase plans.

Matching Summary

Match Score: 75

** AMES Nissan is seeking a Senior Technology Support Specialist to provide advanced technical support across multiple locations in Florida. The role requires significant IT support experience, strong technical knowledge, and excellent customer service skills, with a competitive salary range and attractive benefits package. **

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k)

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Tier 2 advanced technical support
  • Windows and Apple troubleshooting
  • Networking and telephony systems
  • Service Desk or Call Center environment

Nice-to-have

  • Retail automotive industry experience
  • OEM hardware/software knowledge
  • Process improvement and automation skills
  • Strong customer service orientation
  • International travel availability

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High school graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter