Principal Cx Advisory Consultant

Genesys

Riyadh, Saudi Arabia
**
Ai orchestration strategy
Cx and ex transformation
Kpi-driven cx roadmap
** Genesys is seeking a Principal CX Advisory Consultant in Riyadh, Saudi Arabia, to lead enterprise customers in defining and executing their AI Orchestration and customer experience (CX) transformation strategies. The role involves high-quality consulting, program design, and team leadership, with a focus on delivering measurable business outcomes. The ideal candidate will possess extensive experience in CX consulting, a strong executive presence, and the ability to drive change and influence senior leaders. **

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • Join the Genesys CX Advisory team to help enterprise customers define and execute their AI Orchestration strategy and CX and EX transformation journey.
  • Provide guidance, coaching and mentoring to internal teams to strengthen CX, EX, Digital, AI, Sales/Services expertise.

Matching Summary

Match Score: 75

** Genesys is seeking a Principal CX Advisory Consultant in Riyadh, Saudi Arabia, to lead enterprise customers in defining and executing their AI Orchestration and customer experience (CX) transformation strategies. The role involves high-quality consulting, program design, and team leadership, with a focus on delivering measurable business outcomes. The ideal candidate will possess extensive experience in CX consulting, a strong executive presence, and the ability to drive change and influence senior leaders. **

Skills & Requirements

Must-have

  • AI Orchestration strategy
  • CX and EX transformation
  • KPI-driven CX roadmap
  • executive workshops
  • change management plans
  • risk and issue management

Nice-to-have

  • cross-industry expertise
  • thought leadership
  • mentoring internal teams
  • analytical creativity
  • regional savvy

Key Requirements

  • 15+ years in CX/experience/consulting
  • 5+ years leading teams or programs
  • Executive presence with C-suite
  • Hands-on with ADKAR/Kotter/Lewin
  • Skilled in Design Thinking
  • Defines KPIs, builds value drivers
  • Applies Agile concepts

Work Rights

Not specified

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