Senior Associate - Otc (alajuela, Costa Rica)

Smith & Nephew

Alajuela, Costa Rica
Hybrid
Hard delinquent accounts management
Manage collection issues and disputes
Resolve client discrepancies
The Senior Associate OTC will be handling hard delinquent accounts for Canada and CSA (Central and South America)

Job Summary

  • The Senior Associate OTC will be handling hard delinquent accounts for Canada and CSA (Central and South America).
  • Responsible for monitoring and maintaining assigned accounts including customer calls, account adjustments, and customer account reconciliations.
  • Smith+Nephew believes in creating the greatest good for society and their strongest investments are in their people and the patients they serve.

Matching Summary

The Senior Associate OTC will be handling hard delinquent accounts for Canada and CSA (Central and South America).

Skills & Requirements

Must-have

  • Hard delinquent accounts management
  • Manage collection issues and disputes
  • Resolve client discrepancies
  • Monitor and maintain assigned accounts
  • Reduce delinquency for assigned accounts
  • B2B collections experience

Nice-to-have

  • Continuous improvement and efficiency
  • Team leadership and advocacy
  • Adaptable to change
  • Positive attitude and winning behavior

Key Requirements

  • Bachelor Degree in Accounting, Finance, Business Administration or equivalent experience
  • At least 3 years' experience in collections business to business (OTC)
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter