Customer Service Advisor - Homecoming - One Makati 2026

Concentrix

Makati City, Philippines
Customer service support
Inbound and outbound calls
Internet customer interaction
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Customer service support
  • Inbound and outbound calls
  • Internet customer interaction
  • Resolve routine problems
  • Meet contractual KPIs
  • Basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customers
  • Maintain pleasant tone
  • Work independently
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter