Specialist I - Recovery

United Consumer Financial Services Compa

Westlake, OH, US
**
One year collection experience required
Strong negotiation skills for payment arrangements
Adherence to fdcpa standards and state laws
** United Consumer Financial Services Company is seeking a Recovery Specialist I to manage collection calls for Recovery Department accounts, focusing on reducing charge-offs and increasing recoveries. The role requires strong negotiation skills, customer service orientation, and adherence to compliance standards. **

Job Summary

  • The role is part of a global industrial organization backed by Berkshire Hathaway committed to making a positive impact.
  • Recovery Specialists are responsible for managing collection calls, negotiating payment terms, and adhering to strict compliance standards like FDCPA.
  • The position offers diverse learning opportunities within a culture where everyone is empowered to be their best.

Matching Summary

Match Score: 75

** United Consumer Financial Services Company is seeking a Recovery Specialist I to manage collection calls for Recovery Department accounts, focusing on reducing charge-offs and increasing recoveries. The role requires strong negotiation skills, customer service orientation, and adherence to compliance standards. **

Skills & Requirements

Must-have

  • One year collection experience required
  • Strong negotiation skills for payment arrangements
  • Adherence to FDCPA standards and state laws
  • Experience with skip tracing tools and strategies
  • Ability to work in fast-paced noisy environment

Nice-to-have

  • Leadership and coaching skills for team support
  • Mentoring peers on recovery processes
  • Analyzing call outcomes to inform strategy
  • Collaborative approach across departments
  • Comfortable working independently with minimal supervision

Key Requirements

  • High school diploma or GED required
  • One year collection experience for Specialist I
  • Three years collection experience for Specialist II
  • One year call center experience for Specialist I
  • Three years call center experience for Specialist II

Work Rights

Not specified

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