Lead a team of customer service professionals to transform the end-to-end customer journey from inquiry to fulfillment
Job Summary
Lead a team of customer service professionals to transform the end-to-end customer journey from inquiry to fulfillment.
Own critical operational processes including order processing, delivery coordination, and issue resolution while acting as the primary escalation point.
Partner with Sales, Warehouse, and Logistics teams to ensure order accuracy, fulfillment speed, and drive continuous operational improvements.
Matching Summary
Match Score: 75
Lead a team of customer service professionals to transform the end-to-end customer journey from inquiry to fulfillment.
Skills & Requirements
Must-have
5+ years customer operations experience
2+ years leadership capacity
End-to-end order fulfillment management
KPI definition and performance tracking
Cross-functional stakeholder collaboration
Nice-to-have
Strong empathy and relationship skills
Data-driven process improvement mindset
Agile leadership in fast-paced environments
Experience with ERP and CRM tools
Key Requirements
Degree in Business, Supply Chain, or related discipline
Diploma holders with strong leadership experience accepted
Proficiency in Microsoft Office, Excel, ERP, and CRM systems