Job Summary

• The Digital Enterprise Technology (DET) Service Management team is undergoing a significant transformation, moving beyond traditional ITIL frameworks to adopt modern, platform-driven operating models.
• This Director role is critical to this evolution, serving as the strategic partner and operational leader responsible for redefining our core practices and data structures to achieve world-class operational metrics, resiliency, and customer experience.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $171,200 - $273,000 annually (select cities: $205,800 - $298,400); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• 10+ years progressive experience in IT Service Management
• Expert-level understanding of core Service Management practices
• Proven experience leading ITSM transformation programs
• Hands-on experience with modern delivery practices (DevOps, CI/CD, IaC)
• Direct experience with SOX and Security compliance

Work Rights