Manufacturing Support Specialist Senior

Epicor

Monterrey, Mexico
Hybrid
Troubleshoot client-server software issues
Strong customer-centric communication skills
Technical problem-solving skills
As a Manufacturing Support Specialist, you will be responsible for resolving escalated customer issues with minimal supervision while delivering a high level of customer satisfaction

Job Summary

  • As a Manufacturing Support Specialist, you will be responsible for resolving escalated customer issues with minimal supervision while delivering a high level of customer satisfaction.
  • Epicor offers competitive pay and comprehensive health and wellness benefits designed to support your overall well-being.
  • The company fosters an inclusive global workplace with opportunities for mentorship, continuing education, and career development.

Matching Summary

As a Manufacturing Support Specialist, you will be responsible for resolving escalated customer issues with minimal supervision while delivering a high level of customer satisfaction.

Skills & Requirements

Must-have

  • Troubleshoot client-server software issues
  • Strong customer-centric communication skills
  • Technical problem-solving skills
  • Knowledge of Microsoft SQL and web servers
  • Mentor and coach team members
  • Experience in high-volume support environment

Nice-to-have

  • SaaS and eCommerce experience
  • Ability to quickly learn new technologies
  • Strong attention to detail
  • Collaborate in diverse and inclusive workplace
  • Contribute to process and strategy improvements

Key Requirements

  • 5+ years relevant experience
  • 2+ years specialized or industry experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter