Furniture Customer Service & Sales Support

COMFY PTE. LTD.

Singapore, Singapore
Base: $3,000-$3,500; bonus/equity: team/personal i...
5.5 days onsite
Respond to customer enquiries via multiple channels
Manage stock fulfillment and delivery schedules
Negotiate repair or refund solutions
COMFY PTE. LTD. is seeking a Furniture Customer Service & Sales Support representative in Singapore, offering a salary between $3000 and $3500, along with various incentives and benefits. The role involves addressing customer inquiries, managing order details, coordinating deliveries, and ensuring customer satisfaction through effective communication

Job Summary

  • The role involves responding promptly to customer inquiries across various channels including live chat, social media, and telephone.
  • Employees will manage daily delivery progress, liaise with freight forwarders, and resolve warranty or delivery issues.
  • The position offers a base salary between $3000-$3500 plus incentives, variable performance bonuses, and staff credits for free products.

Matching Summary

Match Score: 75

COMFY PTE. LTD. is seeking a Furniture Customer Service & Sales Support representative in Singapore, offering a salary between $3000 and $3500, along with various incentives and benefits. The role involves addressing customer inquiries, managing order details, coordinating deliveries, and ensuring customer satisfaction through effective communication.

Salary

Base: $3000-$3500; Bonus/Equity: Team/Personal Incentive and Variable performance bonus; Benefits: Incremental annual leave (12-18 days) and staff credit/discounts

Skills & Requirements

Must-have

  • Respond to customer enquiries via multiple channels
  • Manage stock fulfillment and delivery schedules
  • Negotiate repair or refund solutions
  • Document product issues and customer interactions
  • Work 5.5 days per week including alternating Saturdays

Nice-to-have

  • Experience in furniture installation or repair
  • Knowledge of consumer rights and lemon law
  • Ability to recommend alternative products
  • Strong interpersonal skills for conflict resolution
  • Willingness to cooperate with warehouse teams

Key Requirements

  • Basic understanding of lemon law and consumer rights
  • Strong command of written and verbal English
  • Ability to start with short notice period
  • Working experience in customer dispute resolution preferred

Work Rights

Not specified

Tailored Resume

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