Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, Colorado, USA
Base: $95,000 - $142,600 usd; bonus/equity: eligib...
Fully remote
3+ years contract lifecycle management experience
Customer-facing services role in complex saas
Strategic customer engagement leadership
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM

Job Summary

  • This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
  • The team is united in a mission to help customers realize meaningful value from Workday's emerging, high-impact products using a consistent Customer Success framework.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or with customers, partners, and prospects.

Matching Summary

This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.

Salary

Base: $95,000 - $142,600 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 3+ years Contract Lifecycle Management experience
  • Customer-facing services role in complex SaaS
  • Strategic customer engagement leadership
  • Data-driven adoption metrics analysis
  • Executive stakeholder communication skills

Nice-to-have

  • Experience in evolving incubating environments
  • Ability to travel up to 10%
  • Collaboration across Sales and Product teams
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • 3+ years experience in Customer Success or Consulting within SaaS
  • 3+ years managing customer relationships focused on adoption
  • 3+ years of Contract Lifecycle Management (CLM) experience required

Work Rights

Not specified

Tailored Resume

Cover Letter